Update: We have fixed this issue in our latest update (Version 3.30.0). You can download the latest version of our Android app here.
Thank you for visiting our revamped Help Centre! As you can gather from the above headline, we are still addressing a few bugs. Namely, messages submitted by you are getting duplicated.
Once you enter your details on the ‘Submit a Request’ page, you only have to click on the ‘Submit’ button once. Even if you haven't received a confirmation immediately there's nothing to worry about - your messages will still reach us, and we will respond to it within 24-48 hours.
Trust that our technical experts are working towards solving this issue at the earliest. Thank you for your patience!