If your PAN verification is unsuccessful, you may encounter an error message indicating the issue. Common reasons for rejection include:
| Reason | Issue | Resolution |
| Name Mismatch | The name entered doesn’t match the name on your PAN card. | Re-enter your name exactly as it appears on your PAN card. |
| Blurry or Unclear Image. | The uploaded image of your PAN card is unclear or illegible. | Upload a clear, high-resolution image where all details are visible. |
| Date of Birth Mismatch | The DOB provided doesn’t match the DOB on your PAN card. | Re-enter your DOB as per your PAN card. |
| PAN Already Registered | Your PAN is already verified with another Dream11 account. | Ensure your PAN is unique and not linked to any other account on Dream11. |
| Name and DOB Mismatch | Both the name and DOB don’t match your PAN card records. | Ensure your name and DOB are entered exactly as they appear on your PAN card. |
| Invalid PAN Number | The PAN number entered is invalid (e.g., incorrect or company PAN). | Double-check the PAN number. Use an individual’s PAN, not a company PAN. If recently issued, retry later or contact PAN authorities. |
If you are still having issues, please contact us here.